TERMS & CONDITIONS
Our policies clarify your engagement with Humanité Skincare Pty Ltd (“Humanité”, “we”, “us”, “our”). Happy reading and sing out if you have any questions at all, we’re here to help.
Humanité currently posts within Australia.
Orders made on the website are processed during normal business hours. Please allow up to 48 hours for processing during business days and up to 10 business days for delivery. Orders are dispatched for post weekly. All deliveries are subject to the carrier’s terms and conditions and their schedule.
Our standard postage rate starts at $9.95 within Australia, unless we are offering a deal for postage (i.e. free postage) which will be advertised on our website.
For bulk orders above 3kg please email firstname.lastname@example.org to discuss postage options.
If you hail from across the seas, email your expression of interest to email@example.com and we'll let you know when we go global.
Availability of Products
By accepting an order on the website, Humanité does not warrant the availability of the products ordered. In the unlikely event that you place an order that we are unable to fulfill, we will notify you as soon as possible of this fact and refund the price paid for your purchase.
We have chosen to use glass bottle packaging as we believe this holds products better for longer. However, this means bottles are also more prone to breakages, so we encourage you to handle them delicately with care. Humanité is not liable for any product breakages, including but not limited to any loss or damage suffered as a result of product breakages, once the product has been delivered.
Prices and Payment
All prices on the website are in Australian dollars and are inclusive of GST. Prices are subject to change without notice. You must pay the order amount at the time of submitting the order.
Unless otherwise indicated, one promotion redemption per household. Unless otherwise stated, only one promotion can be applied per transaction. Promotions are only applicable for dates indicated and while supplies are available. We reserve the right to rescind a promotion at any time.
Risk and Title
All risk in Humanité products passes on delivery of the products to your nominated delivery address. Title passes on delivery of the products and receipt by Humanité of full payment by clearance of funds into our bank account.
Returns, Refunds & Exchanges
We offer a refund and/or exchange within 30 days of product purchases, less cost of postage for full priced products purchased at www.humanite.com.au that have not been opened, used or damaged in any way. There are no refunds or exchanges on promotional/ sales items. Items purchased in a retailer must be returned to their original point of purchase and are subject to the policies of that store.
Please return item(s) to HUMANITÉ SKINCARE, LEVEL 9, 123 ALBERT STREET, BRISBANE QLD 4000. So that we can help you as quickly as possible, please include the order ID number, your mailing address, email address, reason for the return/exchange along and whether you would like a refund or an exchange. We will then assess the product and let you know as soon as possible whether your return/exchange has been accepted and the details of your refund or exchange product/s. Just to note, products are your responsibility until they reach our facilities.
Any refund will be issued to the card used to make the original purchase and in the event we are unable to use this payment method we will let you know.
Please also notify us by email at firstname.lastname@example.org. We require this notification to accept any returns or exchanges.
Humanité Warranty and Consumer Guarantees
Humanité hopes that you love our products as much as we do. However, in the event that you receive a product from us that:
a) arrives damaged;
b) has faulty packaging that may affect the quality or integrity of the product (for example, a broken seal); or
c) is expired,
and you notify us of this fact by email to email@example.com within 14 days of the date of postage, we will replace the item at our own cost or provide you with a refund of the purchase price (including delivery costs).
The benefits of this warranty are in addition to the rights and remedies granted to consumers pursuant to the Australian Consumer Law and any other laws in relation to the products to which this warranty relates.
Consumer Guarantees: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
All content included on this site, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Humanité or its content suppliers and protected by Australian and international copyright laws. The compilation of all content on this site is the exclusive property of Humanité and protected by Australian and international copyright laws. While we’re flattered that you like what we do, please note that any reproduction of our material requires written permission from Humanité first.
Humanité will collect your personal information (including your name and contact details) and use your personal information for purposes including completing a transaction, posting products, dealing with your queries or customer service issues, and keeping you up to date with products, services, events or promotions we think would be of interest to you.
By completing an order on our website, you are giving us permission to contact you in the future with promotions, updates, and information about our brand. You can of course opt out of any communications from us by hitting the unsubscribe link at the bottom of the email. We will never share your information with any third party without your consent, except for the purposes of direct marketing or where we are required or authorised by law to disclose the information.
To the extent that we are required to by law, Humanité complies with the National Privacy Principles under the Privacy Act 1988 (Cth). If you have any queries about privacy matters, please contact us at firstname.lastname@example.org.
The information contained on this website (including any links to external third party websites) is of a general nature and is provided for descriptive, explanatory and informational purposes only. While we endeavour to provide accurate, complete and up to date content, Humanité does not warrant the accuracy or completeness of the information and does not accept any responsibility for any loss or damage suffered by reliance on the information contained on this website (or on any linked external third party websites) about our products or otherwise. If you require further information with respect to any statements contained on our website and/or the suitability of our products for you, you should conduct your own independent enquiries. In addition, to the fullest extent permitted by law, Humanité does not warrant that the website itself is free from any computer viruses or other defects or that your access to the website will be continuous or uninterrupted. Your use of the website is at your own risk and Humanité accepts no liability for loss or damage arising from your access to this website.
Our Rights to Vary these Terms and Conditions
We reserve the right to amend or vary these terms and conditions from time to time for any reason, including to reflect changes in laws and regulatory requirements that affect us or changes to our products or policies.